Manager, User Experience | Reliability Experiences, Messaging Platforms & AI-Enabled UX | Comcast

Building and scaling reliability and proactive customer experiences through experience strategy, platform governance, and AI-enabled design.

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About Me

I'm a Manager, User Experience at Comcast, focused on building and scaling reliability and proactive customer experiences across messaging platforms (SMS, Push, Email) and scheduling journeys.

My work sits at the intersection of experience strategy, platform governance, and AI-enabled design. I lead cross-functional efforts that simplify complex systems, improve customer clarity, and enable teams to deliver consistent experiences at scale.

Over the past year, I've driven:

  • Experience Strategy & Execution: Reliability, Outage, and Proactive Messaging journeys — alongside platform simplification and governance across Broadcast Messenger and scheduling systems.
  • AI-Enabled Design: Messaging experimentation (SMS and Email) translating results into leadership decisions, and AI-first design adoption using tools like Figma Make and Stitch (beta).
  • Cross-functional Leadership: Mentoring and enabling teammates to grow ownership while focusing on system-level outcomes rather than individual execution.

I'm especially interested in AI-first experience design, operating model clarity, and building the structures that help teams ship better customer experiences faster.

Career

Xfinity Logo

Xfinity

As Manager, User Experience at Comcast, I lead experience strategy and execution for Reliability and Proactive Messaging — spanning messaging platforms (SMS, Push, Email), scheduling journeys, and platform governance across Broadcast Messenger and scheduling systems.

My focus is on simplifying complex systems for customers at scale, driving AI-enabled design adoption, and enabling teams to deliver consistent, impactful experiences.

My Work

Stat Verdict AI Loot Analyzer

Concept: Stat Verdict — AI Loot Analyzer

Role: Lead Product Designer & AI Strategist

A multi-modal AI agent concept for ARPG gamers that uses computer vision to analyze inventory screenshots and provide mathematically optimized build recommendations.

#MultiModalAI #ComputerVision #GamingUX #Concept
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Fairway AI App Interface

Concept: Fairway — The AI Golf Concierge

Role: Lead Product Designer & Conversational Strategist

Designed a multi-modal AI agent concept for a local golf course to automate tee-time bookings and real-time course status updates.

#ConversationalAI #Concept #UXStrategy
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Xfinity Device Lights Project

Xfinity Device Lights

Role: Experience and Conversational Designer

Designed an intuitive conversational flow to clarify the meaning of Xfinity device light colors and sequences for customers.

#ConversationalAI #UserFlow #ProblemSolving
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Xfinity Inclement Weather Alerts

Xfinity Inclement Weather Alerts

Role: Lead Message Experience Designer

Led the design of a new messaging experience for Xfinity customers, alerting them to inclement weather when a smart window or door was open.

#UXDesign #Messaging #IoT
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Single-Home Network Impairment Experience

Single-Home Network Impairment Experience

Role: UX Designer - Creation, Testing & Scaling

Assisted in the creation, rigorous testing, and successful scaling of the first single-home network impairment experience leveraging telemetry data.

#NetworkMonitoring #CustomerExperience #Telemetry
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Xfinity On Campus Project

Xfinity On Campus

Role: UX Designer, Conversational Designer

Designed a comprehensive digital solution for students, faculty, and IT to troubleshoot services and find account answers.

#UXDesign #ConversationalAI #SelfService
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Freelance Services

I help businesses improve reliability and user engagement through expert design.

Conversational AI Design

Designing chatbots and voice agents that actually feel human. I handle personality design, flow mapping, and scriptwriting to ensure your AI solves problems instead of creating them.

UX Audits & Strategy

Expert review of your existing product to identify usability gaps and reliability issues. I provide actionable reports to improve customer retention and reduce support calls.

Prototyping & Wireframing

Turning loose ideas into high-fidelity prototypes. From rapid wireframes to polished Figma mockups, I help you visualize and validate your product before you write a single line of code.

Ready to Build Something Great?

I'm currently accepting select freelance projects for conversational design and UX strategy. Let's create something reliable and engaging.

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Email: dan.romeyn@gmail.com

LinkedIn: linkedin.com/in/daniel-romeyn